Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your smartphones brand new or refurbished?
We offer both! Each product listing clearly indicates whether a device is 'Brand New' in a sealed box or 'Certified Refurbished.' All refurbished units undergo a rigorous 50-point inspection to ensure 100% functionality.
What kind of warranty comes with my purchase?
All new electronics include a 12-month manufacturer warranty. For our certified refurbished devices, SmartiMobile provides a comprehensive 6-month limited warranty covering hardware defects.
How long does shipping take and is it tracked?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options take 1-2 days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original condition and packaging for a full refund or exchange.
Do you offer trade-in programs for old devices?
Yes, we do! You can trade in your old smartphone or tablet for SmartiMobile store credit. Simply use our online valuation tool to get an instant estimate and a prepaid shipping label.
Are the mobile phones unlocked for all carriers?
Yes, all smartphones sold at SmartiMobile are factory unlocked, meaning they are compatible with any GSM or CDMA carrier worldwide.